PaperCutMF Support Package via ecoprintQ as your ASC
As a Certify Solution Center (ASC) for PaperCut, ecoprintQ provides Tier 1 Level support helping your customers with any PaperCut related support issues. When any Ecopartner (AVR) or Corporate Solution’s Desk (AMR) processes a License via ecoprintQ, the support paid as part of the license order includes support from the ecoprintQ desk for the Ecopartner (dealer) and the end user. This support is provided in four different ways related below.
Included with Support
Email or phone for customer with active support package
Access to new versions of PaperCut as soon as they are released by Development Team
Direct remote assistance for PaperCut related issues at any layer of application, i.e. server, client, devices
Customers waiting an enhanced support program including the services not included in the standard premium support may opt for 15 or 30 hours Hands on Support package provided as an additional item.
Additional information for Support:
*Your Support package includes upgrade assurance:
Upgrades - Access to all upgrades, both major and minor. PaperCut averages 6 to 8 upgrade releases a year.
*PaperCut provides a very extensive Knowledge base and FAQs where most know issues are documented including resolution or recommendations to the problem your system may be encountering.
Not included in the Support Package:
Support for Server Migration or cross over from PaperCutNG to PaperCutMF
Remote Assistance upgrading your current PaperCut Application (NG or MF)
On-site support or consultative services or custom development
Support for 3rd party products or integration not done/developed by PaperCut
ETF and Wire Transfers:
Please contact us by calling
or via email to firstname.lastname@example.org
Company Legal Name: ecoprintQ, Inc.
Federal ID Number: 45-2991058
Address: 14261 Commerce Way Suite #101, Miami Lakes FL 33016
Phone: (800) 236-8499
Contact Name: Alfredo Milanés
Bank Name: Bank of America Credit Card payments:
Please use our Credit Card Authorization form and send via fax to
or via email to email@example.com
You can download the form from here:
You can access to a collection of questions, answers, articles and general information about PaperCut.
Please search for the related subject.
Please visit the FAQ section for the most commonly asked questions.