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Explore our exclusive standard and premium support packages offered by ecoprintQ for your convenience.
Telephone, email, and remote support
Access to product updates *
Product administrator training
Product update installation services **
Software product server migration services
Device embedded application installation
Project consultation services
Operating System security updates
Server OS snapshots
Application DB backup
* Products provided by ecoprintQ include PaperCut (MF, Hive), Umango, Load Balancer, Intuitive BI, Print Tracker Pro
** Active product M&S required
Provided to every end-user with active software maintenance and support. Our Standard Support Package includes the follow, but not limited to
Available at an additional cost
Reduced wait times for support tickets.
Regular monitoring and proactive issue resolution.
Streamlined version upgrades and server migrations to keep your environment up to date.
Assistance with device fleet changes and other infrastructure updates.
In Addition
Version upgrades offer up to two major or minor upgrades per Year. This includes a pre-upgrade call to plan/coordinate upgrades and perform the upgrade with the customer and/or reseller.
For customers upgrading their copier fleet to newer units, we will include installation assistance on 25% of the existing fleet at no additional cost.
Brand new devices will require the purchase of any additional device licensing as well ecoSupport Premium coverage to match active support terms and professional services for ecoprintQ to assist in installing them.
Opt for Proactive support monitoring via PaperCut’s Multiverse tool
Get Assistance with a seamless server migration, including one migration per year.
At an additional cost
A hosting service provided by ecoprintQ to maintain a customer’s PaperCut MF instance in an Amazon Web Services (AWS) private cloud.
Hosted customers will be granted access to their specific hosted instance
Hosted services are provided via AWS
All Hosted environments will be provisioned as a Single Tenant dedicated host.
Access to servers will be provided to end-user IT admins, MSP (Managed Services Provider) and/or reseller.
Afterhours access to hosted instances available for end-user to ensure business continuity outside of ecoprintQ support hours.
End users must maintain ACTIVE M&S for any software applications being hosted by ecoprintQ.
Include the following when reporting an incident to ecoprintQ Support.
Organization name, CRN/OrgID/License ID (based on product), and end user contact information.
The software product name and version information.
The operating system and version running the software product (if applicable)
The hardware manufacturer and model number, for example, copiers, printers, or card readers.
A description of the issue with details, such as specific error messages or screenshots.
ecoprintQ
Headquarters US
Mon-Fri from 8am to 8pm
(800) 236-8499
We are always here to assist
support@ecoprintq.com
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ecoprintQ, founded in 2011 by Alfredo Milanes and Ever Milanes, two brothers driven to create a company focused 100% on customer service.
Got Questions? Call us 24/7
14012 NW 82nd Ave, Miami Lakes, FL 33016
ecoprintQ - © Copyright 2024. All rights reserved
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