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(800) 236-8499

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ecoprintQ
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ecoHosting Solution

Seamless, Secure, and Scalable Hosting for Your PaperCut MF Environment

AWS

Take your print management solution to the next level with ecoHosting by ecoprintQ, a premium hosting service designed to maintain your PaperCut MF instance in a secure and dedicated Amazon Web Services (AWS) private cloud. Our solution offers unmatched reliability, scalability, and convenience, ensuring your business remains productive while reducing the burden on your IT team.*

*At an additional cost

AWS-Driven Hosting

Your environment is hosted in a high-performance AWS private cloud, ensuring robust security and industry-leading infrastructure.

Single-Tenant Dedicated Hosting

Each hosted environment is configured as a Single Tenant host, providing enhanced privacy, stability, and customizability.

Full Admin Access

We empower your team with access to hosted servers, ensuring seamless collaboration for IT administrators, Managed Services Providers (MSPs), and resellers.

After-Hours Availability

Maintain business continuity outside standard support hours with flexible after-hours access, ensuring your hosted instance is always within reach.

Active Software Maintenance & Support (M&S)

All hosted solutions require active M&S agreements, guaranteeing your software remains up-to-date and supported.

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What ecoprintQ Handles for Your ecoHosting Solution

Always Updated, Always Secure with ecoprintQ

We take the hassle out of managing updates and security. With ecoprintQ, your hosted PaperCut software is always up-to-date:

  • Critical Updates: Applied promptly and scheduled to fit your business needs.
  • No Hidden Costs: Application upgrades are included at no extra charge.
  • Support for Embedded Systems: Need help updating embedded applications on devices like copiers? We’ve got you covered—for a small additional fee.

Flexible Data Management Built for Growth

Our AWS-based hosting includes a generous data transfer allowance tailored to your needs.

  • Scalable Plans: If your data transfer exceeds limits for 3 consecutive months or 6 months in a year, we’ll work with you to upgrade seamlessly.
  • 90-Day Grace Period: Adjust your plan without interruption.
  • Transparency: Your included data transfer allowance is clearly defined during the sales process.

Hosting Uptime:

  • Services uptime for hosted hardware and VPN availability.
  • https://aws.amazon.com/systems-manager/sla/

ecoprintQ Backup Configuration Includes:

  • Server OS Snapshots
  • Application Database Backups
  • Application Files and Data

ecoHosting: Scalable, Worry-Free PaperCut Solutions in the Cloud

Discover the ease and reliability of ecoHosting, ecoprintQ’s premium hosting service for PaperCut. Hosted in a secure Amazon Web Services (AWS) private cloud, our solution ensures your PaperCut instance is always running smoothly.

  • Stable Performance: Your system will stay on a reliable OS version throughout the hosting term, with updates or changes tailored to your needs.
  • Proactive Maintenance: We coordinate updates and maintenance at your convenience, providing at least 7 business days’ notice for routine upkeep and 2 days’ notice for critical updates.

Seamless Site-to-Site VPN Connectivity

With ecoprintQ, secure and reliable communication is guaranteed. We manage and resolve any AWS-side VPN connection issues, so you don’t have to.

Integrated Firewall & Antivirus Protection

Rest easy knowing your hosting environment is protected. ecoprintQ sets up and enables OS-level firewalls and antivirus systems to keep your data secure.

Database maintenance and availability

  • External Database availability provided by ecoprintQ.
  • Internal Database is to be managed by end-user as part of the application management.

End-user Responsibilities for ecoHosting

end user responsibilities for ecoHosting
  • Domain Integration & Security Management: We recommend joining the hosted server to your corporate Domain and ensuring it complies with your organization's IT security protocols and management practices.
  • Firewall & Anti-Virus: The implementation and maintenance of your corporate firewall and anti-virus software are the responsibility of the end-user to safeguard your hosted environment
  • Print Drivers & Queues: End-users are responsible for setting up and maintaining print drivers and print queues. Access to the hosted server will be provided before installation dates to allow your team or copier vendors to configure the required print queues.
  • Application, Database & Operating System Management: The End-user responsibilities include troubleshooting and resolving issues related to: The PaperCut MF application, The internal database and, The operating system
  • Access to the AWS Instance is provided via remote connection for your IT team to manage these aspects effectively.
  • Support Escalation Channels: For any hosting-related support, ecoprintQ offers assistance through: Phone, Email, Support ticket submission via our Support Service Page
  • Our team will respond promptly during regular business hours to address your inquiries.
  • Site-to-Site VPN Connections: If a Site-to-Site VPN is required, it is the end-user’s responsibility to configure connections on their network routers. In the event of any issues, your team will collaborate with ecoprintQ to troubleshoot and resolve any challenges from the AWS side.

Empowering Your Hosted Environment

By fulfilling these responsibilities, your organization ensures that your ecoHosting solution operates smoothly and securely while allowing ecoprintQ to provide expert hosting support.

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      ecoprintQ, founded in 2011 by Alfredo Milanes and Ever Milanes, two brothers driven to create a company focused 100% on customer service.

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