Why MPS Dealers Should Care About Data Collection Agents (DCAs) in 2025
At ecoprintQ, we understand how Managed Print Services (MPS) has evolved over time, and we have advanced alongside the industry every step of the way. From the rise of multi-function devices (MFDs) and printers (MFPs) to the power of data optimization, we equip dealers with modern platforms that turn critical business insights into strategic action.
In this article, we will highlight how MPS Monitor’s Data Collection Agents (DCAs), including the latest DCA4, gives dealers the tools they need to gain full visibility, improve efficiency, and deliver exceptional service across every print environment.
What is a Data Collection Agent (DCA)?
A Data Collection Agent (DCA) is a small but powerful tool that provides complete visibility into your print environment. It tracks all devices on your network, reporting what is printing, how much paper is being used, and which supplies are needed.
- Full device visibility
- Faster troubleshooting
- Smarter budget control
- Enhanced operational efficiency
Why DCAs Still Matter to MPS Dealers
DCAs are the “silent workers” that collect, process, and deliver critical print environment data.
When DCAs are reliable, redundant, and flexible, dealers benefit from:
- Accurate data for billing and supplies
- Fewer service disruptions (no surprise downtime)
- Reduced labor costs from manual fixes
- Higher customer satisfaction and retention
When they’re not reliable? Dealers spend valuable time and energy:
- Reinstalling failed agents
- Chasing toner shipments
- Managing frustrated clients!
Built-In Resilience with MPS Monitor
Unlike many traditional MPS tools that falter the moment a single agent fails, MPS Monitor’s DCAs are engineered for resilience from the ground up!
- Clustered nodes across multiple devices → If one fails, another instantly takes over
- Cross-platform compatibility → Run smoothly on Windows, Mac, Linux, Raspberry Pi
- Direct MFP support → Embedded in select devices (Kyocera, HP, Lexmark, Samsung)
- Continuous Uptime → Data keeps never stops, so your monitoring and service never miss a beat
For dealers, this means:
- No wasted hours reinstalling failed software
- No awkward calls explaining why “the monitoring just stopped.”
- A rock-solid reputation for reliability that sets you apart
Smarter Consumables Management
MPS Monitor turns DCA data into smarter business outcomes:
- Automated consumables replenishment → Right toner, right time, no manual ordering
- Part number mapping → Dealers pre-load correct SKUs, and the system takes care of the rest
- Lean inventory strategy → Hold fewer consumables on-site while delivering top-tier service
For dealers, this translates to:
- Lower operational costs
- Faster, more efficient scaling
- Happier, more satisfied customers
DCA4 - Revolutionizing Remote Printer Fleet Management
On March 26th, 2024, MPS Monitor launched its Data Collection Agent 4 (DCA4), bringing a suite of powerful features designed to transform how dealers and MPS providers manage their print fleets remotely.
- IoT Integration → Leverage real-time device data for smarter decisions and performance
- PaperCut MF Integration → Create detailed Power BI reports with a built-in editor
- Device Web Access → Manage your fleet anytime, anywhere, without limitations
- DCA Clustering → Minimize downtime and ensure continuous data collection
The ecoprintQ Advantage
As an Authorized Solution Center (ASC) for MPS Monitor across North, Central, and South America, ecoprintQ guides technology and equipment dealers to MPS success through:
- Hands-on sales and technical training
- Ongoing support for deployment and management
- Enablement resources to strengthen customer relationships
- Custom integration and automation to fit your MPS business
Whether serving SMBs that need cost control or enterprises requiring secure, sustainable print strategies, ecoprintQ helps dealers leverage MPS Monitor’s data-driven tools to scale smarter and deliver measurable results.
Ready to Bring Smarter Data to Your MPS Business?
Contact your regional Channel Manager today to see how MPS Monitor’s next-generation Data Collection Agent can help you scale faster, improve margins, and deliver unmatched customer service across every print environment.
